Gabriel Voyer

First Tech Federal Credit Union, formerly Digital Federal Credit Union. Learning and Organizational Development, Human Resources. Marlborough, MA (hybrid)

• One of 4 core facilitators on a 6-person L&D team that trained 1,158 new hires and upskilled employees over 6 years, in virtual and live classrooms.
• Independently designed and built a 7-course, 7-video learning path in 10 days for an organization-wide move from Avaya to Five9: two role-based tracks for about 1,600 employees, built in Articulate Rise and Camtasia and followed by hands-on practice sessions.
• Proposed and built an end-of-course learner survey (Microsoft Forms) that raised feedback from about 3 to 39 responses a month, a 13x increase. The courses since have brought in 832 responses, compared with 34 the year before, with ratings steady at 4.4/5 and would-recommend up from 85% to 95%+.
• Delivered 34 projects in Articulate Rise and Camtasia since January 2025 (11 in 2025, 23 so far in 2026), including 9 merger-readiness videos on tight deadlines (paired with a peer’s Storyline modules), 9 Five9 call-transfer videos, and courses and videos for a Smart IVR launch and a Visa integration into Pega.
• Partnered with 20+ subject matter experts across 7 departments to validate content and secure stakeholder buy-in from storyboard through launch.
• Won the 2026 Pinnacle Award for coaching peers and fellow trainers on adopting AI tools in their daily work.
• Became the team’s go-to producer for training and communications video, including animated explainers in Vyond.
• Kept contact center curricula current through policy changes and a merger that grew the institution from $10B to $28B in assets.

Digital Federal Credit Union, Marlborough, MA

• Led teams of 15 new hires with targeted coaching and structured training that accelerated role readiness.
• Streamlined onboarding to shorten time in training while staying aligned with company standards.

• Produce short-form how-to video for 158K TikTok followers; top videos reached 11 million and 5.2 million views, several more passed 700,000, and one YouTube video passed 1.8 million.
• Built a complete small-business platform with AI-assisted development: client records, scheduling, Stripe invoicing, a customer portal, an AI phone answering service and an iPhone field app.
• Shipped two consumer iPhone apps to the App Store.

• Produced marketing, corporate training and event video, including aerial work as an FAA Part 107 certified pilot.

• Coached 8 salaried department managers overseeing 220 employees on an 85,000 sq ft sales floor.
• Cut controllable expenses 18% without hurting customer service, and drove a 6% sales increase with corporate and distribution teams.